. As Chief Financial Officer his portfolio included Finance, Strategy, Treasury, IT, Procurement (including Fleet), Investor Relations, Mergers & Acquisitions and the Groups Business Transformation Program. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. Opens in a new window The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. Storms threaten north-east United States after tearing through the south, leaving 10 dead, Canberra coach Ricky Stuart slams NRL, RLPA following further concussion controversy, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, 'Dastardly and heinous crime': Philippines governor killed at home by unknown gunmen, Vanuatu hit by two cyclones and twin earthquakes in two days, Emily was studying law when she had to go to court. Mr Gissing previously held the position of Chief Executive Officer, Qantas Regional Airlines Group responsible for QantasLink branded operations. He has over 35 years experience in aviation across a variety of roles, including six years as Chief Financial Officer for Qantas International and 12 years managing regional arm, QantasLink. Our Supply Chain Assurance program, launched in FY18, has a clear focus on six key risk areas: This program helps us understand how our suppliers are producing the goods and services we pay them for, and to make sure they comply with Qantas'Supplier Requirements (PDF). %PDF-1.7 After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. BLUE STAR'S RISK MANAGEMENT FRAMEWORK The Company has adopted the Committee of Sponsoring Organizations of the Treadway Commission The Board has approved charters for each Committee: Audit Committee Charter (PDF) Nominations Committee Charter (PDF) Remuneration Committee Charter (PDF) Safety, Health, Environment and Security Committee Charter (PDF). Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. ". We continue to learn through collaboration and shared experiences to make the system better. "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". We believe in showcasing Australian success on the world stage and, in turn, inspiring the next generation of Australians to aspire to great things. Reconciliation Action Plan (RAP) k_'J+BpphOjtH`w=KBfvFl'`' m8d 4=lY1843VW\%zHg^@{yKwco4`PYd9_ Read more hereOpens in new window We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. Commercial experience with contract management Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. Secure Your Legacy. Risk Management Policy Release Date December 11, 2014 Revision Date June 24, 2021 Issued by Risk Management Committee Supersedes Released dtd. It is designed to identify, assess, monitor and manage risk. Policies Policies Find the information you need to service your customers with ease. "As a result, we have a very high turnover rate that makes the already-bad situation even worse. The group consists of: Jetstar Airways in Australia and New Zealand, wholly owned by the Qantas Group. Both roles will report to Qantas Group CEO Alan Joyce. Talk to people in safety-critical roles in aviation, and it's often not long before conversation turns to the 'Swiss cheese model'. March 17, 2020 . Similarly, Qantas Airline is likely to suffer from the consequences of economic recession. 2 0 obj Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, which we continue to evolve. Our Code of Conduct and Ethics and our Group Business Practices document outlines the obligations of our employees, contractors and those we do business with in relation to anti-bribery and corruption, and together with guidance from global regulators, collectively form our anti-bribery and corruption compliance program. We provide high-quality papers covering a wide range of services. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Key to this is responsible, ethical and sustainable business practices. "I don't work for a tea and coffee company. This was on display when Qantas negotiated a new enterprise agreement with its long-haul pilots for Airbus 350 planes capable of ultra-long-range flights, direct from Australia to New York or London. Climate scenario analysis allows the Qantas Group to estimate how we are positioned to withstand different climate futures over the medium to long-term. He is a member of the ACC General Counsel Advisory Board, and ACC Australias GC100 and Advocacy Network. Opens in a new window At the heart of our everyday activities are a set of business principles and commitments that ensure fair dealing and protect stakeholder interests. With the Groups international flying operations still well below pre-pandemic levels, the repatriation of deportees at the request of the Australian Government has been limited to a low number of Involuntary Deportees. He has an Executive MBA from Auckland University. He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. Consistent with the Groups consultative approach on this complex issue to date, we expect that as our operation resumes, that our dialogue with stakeholders will also resume. Qantas told ABC's Four Cornerthat it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". In line with the UNGPs, we engaged expert advisory consultants to lead the refresh of our salient human rights issues. A summary of indicators can be found hereOpens in new window We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. OurWhistleblower Programis a key aspect of our approach to managing human rights, providing a confidential and accessible channel for individuals to raise matters of legitimate concern with us, so they can be addressed. The Company's risk management policy provides the framework to manage the risks associated with its activities. Full time permanent position based in New York, JFK. He is careful not to overstate safety concerns but acknowledges risks have grown. Third, any lucrative business will attract new competitors. Investor day Qantas has mapped its supplier industries and locations to help us assess the relative risk in our supply chain. It is the intention of the Qantas Group to require employees to be vaccinated against COVID-19 and this is being explored in all our international locations. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. It is usual for each risk to have a named risk owner. Opens in a new window endobj xkS;3[f! The Board has established Committees that are responsible for considering detailed issues and making recommendations to the Board. The increase of increase is evident from the fact oil prices a prone to fluctuation all over the world(Sky News. security and internal audit risk across the Qantas Group. Thats how we create value for our stakeholders, opportunities for our people and world-class experiences for our customers. And, above all, achieve the highest standards of safety and integrity. With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. Lesley has extensive senior executive experience in the airline industry in customer, brand, marketing, operations, digital and new ventures. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. "All the disruptions that we're getting, none of them, in and of themselves, are anything different to what we deal with on a day-to-day basis," he told ABC's Four Corners. )urWubOrG@jSaGL3TQVQd; zt LR*E%p5s0"{a6z ,6(}`uh9!>_F#>U jyYdQ'n'TR6E]Mh"R(g&KLytK)i[yjMi%\RoJERtpzMnin7}xgeI: /&'!GmU0yDfT2!E'rP[V&HMs`%P,R!N&32&i>&B*E* To find out more about how Qantas is advancing the best of Australia, 3. Prior to joining the Qantas Group in 1999, Mr Evans held a number of corporate finance roles with Caltex Australia and KPMG in Australia and the UK. Andrew manages the Groups government, industry, public policy, regulatory, environment and international affairs worldwide. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. Management Committee and the Board of Directors, for the purpose of assessing the performance of the Qantas Group. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. Qantas's early rally lost steam and closed 0.3 per cent lower at $6.515. Join Qantas Frequent Flyerorsubscribe to Red Email today. Mr Joyce served as founding Chief Executive Officer of Jetstar for five years from October 2003, establishing its operations in Australia and across Asia. Mr Gissing joined Qantas Airways in 1999 and holds an Air Transport Pilot Licence with 10,000 hours flying experience. Tip Sheets give additional guidance on specific topics: Policy and Procedure . Investors have been selling this fund manager's shares following the release of a disappointing half-year . Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). People are the core of our business, and our commitment to respect human rights, which includes labour rights, starts in our own operations. as a single source of publicly available policies, procedures, initiatives and performance indicators across our material issues, starting with our Climate Change and Carbon Disclosures. i_2vXqG}[CLwb"9 yv@VnC1_o_Snh>;7ZwL,tqXzbT4ZXFOQL0"lDV[] ]PG%d0DXlsGLh:@H"I"M0FqyPgthnaE\PDNqsuTPPj:BHzU;"&/=TTy:G5O0&[Z[nk;CO`xYaGhHJ{e~,^ZB*BXKaaPtxcN$7^jr}Pq Qantas is often referred to as a "legacy airline", which is code for an airline that came out of public ownership with generous pay and conditions compared tonewer competitors. Across Australia and around the world, millions of people rely on the Qantas Group to take them somewhere. The CHESS has responsibility for strategy, policy, systems oversight, monitoring and corporate governance over operational risks of the Qantas Group. To Andrew David has extensive airline experience. Board & Committee Charters - Crown Resorts Corporate Governance Board & Committee Charters View our charters. In that time, weve seen massive economic and technological advances and responded by transforming and adapting our business, setting milestones for the aviation industry along the way. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our Group Climate Action Plan (PDF) in 2022. This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. He commenced with Qantas as Chief Operating Officer in July 2014 and on 1 March 2015 was appointed Chief Executive Officer of Qantas Domestic. The radical Qantas action smashed resistance to what has become a foundation of the airline's business model: to gradually replace, or threaten to replace, existing employees with outsourced labour, or hire new staff on lower pay and conditions hired through subsidiary companies Qantas creates or acquires. Its about taking actions now to ensure we can succeed and grow for the decades ahead: building value for our shareholders; creating great jobs for our people; providing world-class service for our customers; and making a positive impact on the environment and community. Among other roles in business and the community, Mr Joyce is a Director of the Business Council of Australia and member of the Male Champions of Change. Olivia is also on the Board of UNICEF Australia. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Our sophisticated risk assessment utilises known bribery and corruption risk indicators and incorporates the Groups established risk assessment procedures to identify potential risk and, where required, to introduce adequate controls to mitigate that risk. m@oo!X7dKr\L:==U>KzurVUI:'7OSr/*X\o+]Ll(f~["[ g[nf8fe;C{:dw%,[$=.`_ vCU=oVVy6a+DrvkyN~/ p,F m+] Bc9 Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Risk Management Policy; 9. The entry of the new players in the industry will increase the competition and this negatively affect the Qantas Airline profit. Program management and oversight is a University-wide responsibility that calls for the active involvement of executive . A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. The regular refresh of our saliency assessment is critical in helping us prioritise the human rights issues which are, or have the potential to cause, the most harm, and enables us to manage the key risks to people and to the business. Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. Platinum Asset Management Ltd ( ASX: PTM) The Platinum share price is down 17% to $1.89. From 1 October 2019, Vanessa Hudson will formally commence the role of Qantas Group Chief Financial Officer, following the appointment of current Chief Financial Officer, Tino La Spina to Chief Executive Officer of Qantas International. As cancellations and delays threaten Qantas's reputation with customers and its budget faces challenging conditions, can the airline turn things around? The Group Business Resilience Management System (GBRMS) is an integrated response and recovery system across Qantas Group's strategic, operational and tactical environments, and is subject to a variety of airline and safety standards and regulations. Our services include term papers, research papers, book reviews, homework assignments, dissertations, assignments, business papers, and thesis papers. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. The costs of maintaining staff will contribute to negative impacts on the company profits. Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". endobj Join Qantas Frequent Flyerorsubscribe to Red Email today. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . Can the dogs of Chernobyl teach us new tricks when it comes to our own survival? Opens in new window, To find out more about how Jetstar is making a difference, Safety and Health Policy; and 10. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. To find out more about our hedging policy and treasury risk management, see our Prior to that, Vanessa was Senior Vice President for Qantas across the Americas and New Zealand; Executive Manager of Commercial Planning, where she was accountable for network planning and revenue management; and Executive Manager for Product and Service where she oversaw transformation in catering, airports and network aimed at driving better commercial and customer outcomes. Aviation has been at the forefront of the global business response to climate change, becoming the first industry to voluntarily commit to emission reduction targets as far out as 2050. The costs being used for normal business operations may exceed the capital making it difficult for the company to progress. The Qantas Group entered the crisis in better shape than most airlines. Especially the staff that we deal with on a day-to-day basis around aeroplanes, ground staff, check-in staff. Our Business Integrity Compliance program is overseen by the Qantas Board, through the Qantas Audit Committee. The Board of Directors receives a bi-annual Group Risk Report incorporating the Group Short Term (0-3 year) and Long Term (3-10 year) risk profiles, trends, risk interconnectivity and monitors the management of notable risks. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. Simulation Technique (Monte Carlo Analysis). click here. The system integrates the management of risks associated with aviation operational safety; workplace health and safety (WHS); aviation and cyber security; privacy and data governance; environment (including climate change); and business resilience. If you don't comply with what we want, we'll find someone else that will.". In line with this, the Qantas Group committed in 2017 to align our climate change-related disclosures to the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). Risks do not exist in isolation from other . Our people are back at work, millions of customers are safely flying across Australia and around the world, and weve made significant progress on our three-year recovery program. Our Modern Slavery Statement,pursuant to the Australian Modern Slavery Act 2018 (Cth) (MSA) and s54(1) of the Modern Slavery Act 2015 (UK MSA) sets out the actions taken by the Qantas Group to assess and address modern slavery risks in our operations and supply chains. Both Qantas and Jetstar have introduced engagement and culture-focused training programs, covering 21,000 employees. From 2018, we intend our climate change disclosures to align with the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). Learn about our corporate governance framework which is designed to ensure the Group lives up to its obligations and commitments as it works to enhance shareholder value. In doing so, we can ensure that our business is resilient in the transition towards a low carbon economy. On industrial relations, Qantas is notoriously hard-line. Following the review we have re-defined our approach to ensure all Qantas Group workplaces are safer for our people by: Our inclusion and diversity strategy is focused on driving an improved people experience (and in turn, better business outcomes) by removing barriers to inclusion and creating greater opportunities for participation. However, it saysit requires fewer engineers than it had pre-COVID because maintenance requirements are much lower, with its 747-fleet retired and international capacity down. Financial Risk Management Policy Loss Prevention Procedure 2. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. "I would say that the Australian domestic market is the most competitive in the world. Tino commenced his career in professional firms, including Ernst & Young, where he held Tax Accounting and Audit positions in Australia and the UK. Our commitment is reflected in ourCode of Conduct and Ethics[PDF],Human Rights Policy Statement[PDF]and ourModern Slavery Statement[PDF]. He started this role in March 2015. Insiders have told us how this strategy has backfired spectacularly. and Acting Responsibly. Vanessa has a Bachelor of Business and was admitted as a Member of the Institute of Chartered Accountants in 1994. Opens in a new window The Group has partnered with external consultants and climate change experts to further understand the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. The risk management system is based on a structured and systemic process which takes into We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. Contract Engagement, Review and Execution Policy; 4. We require independent third party auditors to carry out extensive on-site assessments which audit workplace practices including adherence to living wage requirements, maximum working hours, acceptable living conditions and corporal punishment. Upgrade my browser. Mr Finch holds a Bachelor of Commerce, Bachelor of Laws from UNSW, a Master of Laws with First Class Honours from the University of Sydney, and a Master of Business Administration (Exec) from the AGSM. The Group acknowledges the complexity of immigration issues and respects that there are various views in the community and amongst shareholders about Australias immigration policy. I work in a safety environment, on a heavy piece of machinery. Close to 98 per cent of its staff voted the agreement down. This policy outlines the expectations that the Council and University Executive have with respect to risk management, and to ensure management can demonstrate that risks in all parts of the University are being identified and managed in a way that is appropriate for the business environment and objectives. Andrew began his career in IT consultancy. We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. "This investment can't be made at any cost and the flight crew cost base remains the last component of the overall business case which needs to be met," Qantas management told pilots in an email. The UQ Policy Handbook is to assist UQ staff developing policies and procedures. Resistance to Qantas's proposal from the flight attendants and their association crumbled. Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. "It was a metaphorical gun to the head," Tony Lucas said. . They feared the holes were moving closer together. Upgrade my browser. Joining Qantas in 1994 she has held a variety of senior commercial, customer and finance roles across the Group, both onshore and overseas. They are: Our success as a business and our approach to corporate citizenship starts with the custodians of our brand - our people. FY22 continued to present significant challenges for the Group as we navigated our recovery from the widespread impact of the global pandemic. They've been beaten down. Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. "So, what should have gone in the front, went in the back. As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. "I think it's fair to say Qantas is a militant employer," professor of labour law at the University of Sydney, Shae McCrystal, told ABC's Four Corners. We have established systems and processes to ensure our suppliers (or the partners we work with) prioritise safety and sustainability in the same way we do. 2. Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. Andrew is also the Qantas Group Company Secretary. A $200 million investment in operational resilience delivered a significant improvement in operational performance for customers. Unless they accepted Qantas's terms, it warned: "We will be left with no viable alternative but to have [the] flying performed by a new employment entity that can provide the cost base we need.". This may lead to the closure of some of its international business segments. "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he had been a partner specialising in mergers and acquisitions, equity capital markets and general corporate and governance advice. We report transparently to demonstrate how we're creating shareholder value, advancing our strategy, laying foundations for long-term sustainability, and making a positive impact in the communities we serve. Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". CDP website. "We're seeing them occur across multiple weeks, and ultimately that's where things start to increase in operational complexity. Upgrade your web browser for an enhanced experience. He is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering and holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science. The Group undertook our first climate scenario analysis in 2019 in line with the recommendations of the TCFD. In FY22, we updated this analysis to reference updated climate data, developments in the business, progress in technology and fuel availability as well as regulatory changes. Tinos current portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations and Mergers and Acquisitions. As weve done during the pandemic, were continuing to transform to make sure were well positioned for the future.