Why is this company even allowed to operate?????? Buy guaranteed tickets for sold out events at a fair price. Are Refundable tickets available through Ticketek Marketplace? Youmade an unsuccessful request for annual leave for the date of theBooking. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). The following words or phrases have the meaning shown below wherever they appear in bold in this document. You can do anything you want if you're the only game in town. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. The best person in the world. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Ticketek Australia you're a pathetic poor excuse for a company. If enough people do it they'll be investigated. Safe, Fast and Verified The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. NEVER NEVER again. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. How will I receive my tickets? New comments cannot be posted and votes cannot be cast. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. An incident number or report from the Police or relevant traffic authority. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? How totally useless. They ended up rejecting my application for a refund and closing it down entirely. Please also read the General Conditions of Refund. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! chevron_left, Availability & type of seating will vary & is set by the venue. Why should I buy from Ticketek Marketplace? Here are 8 tips for writing great reviews. No reply emails or any form of communication. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. They stole my money too. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Absolutely appealing customer service!!!!! {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Conditions that are unpredictable and the event is more than two months in the future. Cannot add tickets to wallet. I just resold a ticketek ticket on Tixel. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Lost a baby recently? (This can normally be obtained from the transport companys website). Safe, Fast and Verified Website doesn't work. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Where the examination is being provided by a commercial business (not by an educational board). Find out how we combat fake reviews. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Is it cheaper to book online or through a travel agent? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. A copy of the travel warning from the Government Agency. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. They will do anything to hide from you. What happens to my money when I buy a ticket? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. ?DO NOT BUY TICKETS FROM TICKETEK! You may also wish to resell your tickets if you cannot use them. etc. Why even have the option of refundable tickets for an extra charge if I cant refund them? A copy of a notice from the examination body, school, college, or university confirming the change of date. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. means the unforeseen change of the date of an examination that. Simply do not try to contact them in any way shape or form.Worst customer service. Emergency Services Police, Fire and Rescue Service or other Emergency Services. . I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. But the thing is, they didn't. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Attendance at business meetings and business travel. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. How insensitive is that. A copy of a notice from the examination body, school, college, university confirming the change of date. Just fake a doctors note, cant imagine they review them too carefully. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please also read the General Conditions of Refund. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. You'd think that but I had the same shitty experience with them on this front. Maisie Peters: 7:00 7:45pm What the hell is that? This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. They haven't responded to my emails! https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. For many, international travel is back on the cards. The only reason people buy tickets from Ticketek is they have no other choice. Almost 90 days and still waiting for my refund back. Their customer service to follow up and right the problems is poor. A doctor cannot be You or a member of Your family. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Zero stars, uselessly run, waste of a time company. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. How did this happen? All Theatres and productions and sporting events should seek alternative partners. What should I do? Voluntary relocation or where you are changing employer for a new role. Breakdown A copy of the call out note froma nationalbreakdown recovery service. On-top of that you cant call anyone to purchase ticketsTerrible. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. What can I do if my tickets are lost, damaged or stolen? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. The customer service was super helpful and I got the ticket value back and it sold super quickly. We may consider other Emergency Circumstances at our discretion. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Buy guaranteed tickets for sold out events at a fair price. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. What gives? I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. No way to recover tickets. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Released a technology that is fully flawed just like the rest of the governing bodies around the world. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Ticketek routinely mismanages ticket processing which should be simple. Seven tries before I finally got my second choice of seats. Where You have not been physically examined by a Doctor prior to the date of the Booking. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Any vehicleYouplan to use during theBooking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Just upload its fucking DEATH CERTIFICATE. They need a better system and more staff it seems. Worst website and app I have ever used!!! Stick to Ticketmaster. I have been linked to your site from Ticketek.co.nz. 2023 Trustpilot, Inc. All rights reserved. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Share. I sent a message via the website and got the pdfs a day or so later. Attendance at business meetings and business travel. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I paid the additional cost in checkout for refundable tickets. It's about $1500 and I have no idea what to do next. Immediate household persons living together at the same permanent address. Any vehicle You plan to use during the Booking. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. There is no customer service centre you can call, just an automated voice call telling you to email. IMPORTANT Any translation of this document from English is for assistance and information only. To read more about Covid-19 please visit our dedicated page here. ProductReview.com.au has affiliate partnerships. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Was given tickets for Ed Sheeran concert as a gift. Then I looked on Trustpilot at their reviews and really started to worry! I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Would I ever get the tickets! The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Anyone has experience getting refunds from them or have advice on what I should do here? I find the app difficult to navigate. I've bumped the ticket by responding as recently as January 2023. What will a Marketplace ticket look like? Armed Forces Naval Service, Marines, Army or Air Force. The phone message also contradicts itself. They rapidly charged my credit card, then didn't provide the tickets. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Are Refundable tickets available through Ticketek Marketplace? Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Doors Open: 5:00pm For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Any temporary relocation for work must be for a period of at least 3 months. Refunds & Exchanges Follow New articles New articles and comments. I got tickets to a concert from ticketek that got cancelled of covid. Companies can ask for reviews via automatic invitations. Hopeless website. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Sell tickets directly from your Ticketek Account. They do but its retarded. Fuck that, what a joke of an optional extra. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Instead I was sent the PDF email after the show. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Everybody else looks like a paedo. In event of a Refund Application the English language version shall be the basis of settlement.
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