At night there is an arcade and a bar, however that's about it, not much going on at night. We drove back to the Splash check in. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. They will implement necessary improvements to continue giving the best possible service to our guests. Wir waren mit diesem Hotel sehr zufrieden, Anlage ist toll, Zimmer sind schön und sauber, essen beim buffet war fantastisch und sehr abwechslungsreich .. problem war, wenn man gemeinsam zum buffet ging (ca 5 minuten) und man kam zurück war der tisch abgeräumt und weck, dass war bei mehreren so! Die Preise werden von unseren Partnern bereitgestellt und beinhalten den Zimmerpreis pro Nacht sowie alle Steuern und Gebühren, die unseren Partnern bekannt sind. Save. Royalton and went to the Diamond Club. Bei Tripadvisor auf Platz 45 von 162 Hotels in Dominikanische Republik mit 4,5/5 von Reisenden bewertet. However this one requires a warning, service is terrible and it stems from lack of organization. High score for Punta Cana. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Bewertungen, Hotelbilder & TOP Angebote: Hideaway at Royalton Punta Cana (89% Weiterempfehlung) Bestpreis-Garantie Preisvergleich Urlaub buchen bei HolidayCheck However, the management is non existent or incompetent. We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. Haben Sie noch nicht das Richtige gefunden? However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. Sehr freundliche Mitarbeiter, egal ob Reinigungskraft oder Restaurant Service. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Value for money 8.1. Share. Strand war wunderschön! So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. There doesn't seem to be any animation team and there's definitely no kids club at the moment. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. Es gibt viele Pools, für Kinder und für Erwachsene und für Action. Sind Sie der Inhaber oder Geschäftsführer dieses Unternehmens? Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. Royalton Splash Punta Cana Resort & Spa - All Inclusive Reviews 4.0 out of 5.0. Cleanliness 8.1. Sehr viel Auswahl aus nationaler und internationaler frischer Küche( sehr lecker ). The resort and grounds are beautiful. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. Herzlichen Dank dafür! I know that this happened to other guests too, as I discussed it with another guest on the flight home. Insgesamt ein sehr schöner und abwechslungsreicher Urlaub. As for sleeping.... really hard to do. restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. Kind Regards, Mascia Nadin General Manager Royalton Punta Cana & Memories Splash, Datenschutzerklärung und Verwendung von Cookies, Tripadvisor Plus Subscription Terms & Conditions, Sehenswürdigkeiten Dominikanische Republik, Hotels in der Nähe von Royalton Splash Punta Cana, Romantische Hotels Dominikanische Republik, Wintersporthotels in Dominikanische Republik, Hotels mit 5 Sternen in Dominikanische Republik, Hotels mit 4 Sternen in Dominikanische Republik, Hotels mit 3 Sternen in Dominikanische Republik, The Leading Hotels Of The World in Dominikanische Republik, Club Med Hotels in Dominikanische Republik, BlueBay Hotels & Resorts in Dominikanische Republik, Exzellente Resorts in Dominikanische Republik, Luxury Bahia Principe Hotels in Dominikanische Republik, Wyndham Hotels in Dominikanische Republik, Grand Bahia Principe Hotels in Dominikanische Republik, Be Live Experience Hotels in Dominikanische Republik, RIU Hotels & Resorts in Dominikanische Republik, Paradisus Hotels in Dominikanische Republik, Hotel mit Parkplatz Dominikanische Republik, Dominikanische Republik Hotelurlaub mit Hund, Dominikanische Republik Hotels mit Golfplätzen, Dominikanische Republik Resorts mit Golfplätzen, All-Inclusive-Hotels in Dominikanische Republik, Resorts mit Innenpool Dominikanische Republik, Hotels mit Innenpools Dominikanische Republik, Hotels mit Wasserparks Dominikanische Republik, Hotels mit Raucherzimmern Dominikanische Republik, Hotels in der Nähe von Sky Casino Punta Cana, Hotels in der Nähe von Kiteology - Kitesurf Academy, Hotels in der Nähe von Punta Blanca Golf Course, Hotels in der Nähe von Hard Rock Casino Punta Cana, Hotels in der Nähe von Spa - Luxury Bahia Principe Esmeralda, Hotels in der Nähe von Cirque Du Soleil Bazzar, Hotels in der Nähe von Occidental College. Royalton Splash Punta Cana. After settling into our room, we naively called to reserve a restaurant for the next day. A computer station is on site and WiFi is free in public spaces. Notre personnel se caractérise pour être charmant, utile et ils font toujours de leur mieux pour créer des expériences incroyables pour nos clients très appréciés, nous sommes très heureux qu'ils étaient à la hauteur de vos attentes, vous pouvez être assuré que tous vos commentaires positifs vont être partager avec eux. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. We continuously train our staff, and we have already shared your review with our managers. Prices are calculated as of 9/11/2020 based on a check-in date of 22/11/2020. Please see our partners for more details. Built in 2016, the four-pearl Sensatori Resort Punta Cana is among Punta Cana’s newest and chicest adult-oriented all-inclusive resorts. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). Einige Fotos wurden bereitgestellt von VFM Leonardo. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Wir waren auch einmal beim italiener und mexikaner, dass war auch sehr lecker. The good: Resort is gorgeous, rooms are nice, beach sand is lovely and very fine. Taxes and fees that are shown are estimates only. Ein unvergesslicher Urlaub . Die Yoga Stunden mit Carlos waren sehr entspannend ‍♀️... Auch die bootcamp Stunden mit Alexis sind sehr zu empfehlen.... Ramon von der poolbar ist der beste und freundlichste barkeeper im ganzen hotel. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. Besonderheiten von Royalton Splash Punta Cana, Beliebte Kategorien für Dominikanische Republik, Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominikanische Republik. Darüber hinaus haben Gäste Zutritt zum Pool und zum Frühstück, sodass das All-Inclusive-Resort bei Reisenden, die Punta Cana besuchen, besonders beliebt ist. See Hotel Details. 11.056 Bewertungen, 10.683 authentische Reisefotos und günstige Angebote für Hotel Royalton Splash Punta Cana. The bad: Check in took almost three hours! Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. Royalton Splash Punta Cana, Punta Cana: See 11,020 traveller reviews, 10,640 photos, and cheap rates for Royalton Splash Punta Cana, ranked #45 of 164 hotels in Punta Cana … This is the version of our website addressed to speakers of English in the United States. This was not the norm prior to the locals swarming the resort. Die Mitarbeiter sind alle super freundlich, vor allem RAMON FUEGO an der Splash Bar und die Animateure JUAN CHEVERON und PABLO BAPTIST. Comments like yours are our best reward. 11.092 Bewertungen, 10.708 authentische Reisefotos und günstige Angebote für Hotel Royalton Splash Punta Cana. Schutzvorkehrungen während Ihres Aufenthaltes, Ausstattungen & Services des Unternehmens, Antwort von comunity1puj, Manager im Royalton Splash Punta Cana, Antwort von comunity1puj, Director General im Royalton Splash Punta Cana. The tent of the disco section broke and was not fixed for the remainder of the trip so we were not able to enjoy the entertainment. Der Wasserpark , die Animationen und Attraktionen sind ein Traum für groß und klein . See 11,015 traveller reviews, 10,637 photos, and cheap rates for Royalton Splash Punta Cana, ranked #45 of 165 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. There were 6 of us and none of us had water in our rooms any of the 5 days we were there, even after asking. The buffet staff are doing their best and covid doesn't help, I'll give em that. Zum einen sind es ein paar nette Leute im Restaurant (von denen ich die Namen leider nicht weiß), die immer lustig sind und doch seriös wirken. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. Now HK$1,466 (Was H̶K̶$̶1̶,̶6̶2̶9̶) on Tripadvisor: Royalton Splash Punta Cana, Punta Cana. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic. Sincerely, Royalton Punta Splash Team. more. We've been to both Memories Splash and Royalton beforehand. Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). No alarm clocks either. What food & drink options are available at Royalton Splash Punta Cana? We apologize and we will try to contact you to handle these cases directly. Swim up bar is overcrowded and people just hover around. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. LifeGuard Juan (Turm #2) am Strand hat standing für unsere Sicherheit gesorgt and geholfen, falls es nötig war. See 11,088 traveler reviews, 10,705 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 152 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Breakfast … Passion By Martin Berasategui at Paradisus Punta Cana, Kukua Beach Club und Gabi Beach, die sich alle in der Nähe des Grand Memories Splash befinden. I would not stay at this hotel again! Yes, dry cleaning and laundry service are offered to guests. Now £138 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Prices are calculated as of 28/12/2020 based on a check-in date of 10/01/2021. 5. 475 geprüfte Hotelbewertungen zu Royalton Splash Punta Cana in Bavaro vergleichen und beim Testsieger HolidayCheck mit Tiefpreisgarantie Ihre Bavaro Reise buchen. Tripadvisor Plus Subscription Terms & Conditions, Dominican Republic Ski-In / Ski-Out Hotels, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Dominican Republic Adults Only and Adult Friendly Hotels, Hotels with Infinity Pools in Dominican Republic, Spring Break Resorts in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. Top room amenities include a minibar, air conditioning, and a flat screen TV. How can you be a resort in the Carribean without beach volleyball? Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. Notre objectif principal est de fournir la meilleure qualité de service à nos clients très précieux; cela nous rend si heureux d'apprendre que nous avons atteint notre but et créé de magnifiques souvenirs pour vous tous et que nous resterons pour la vie. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. If you want to play you better sneak into Occental or the Riu. Own or manage this property? Hotelservice war auch gut, vorallem ramon bei der splash bar war der hammer, hat immer gute stimmung gemacht bei sonne sowie bei regen! Royalton Splash Punta Cana, Punta Cana Picture: Beach - Check out Tripadvisor members' 50,034 candid photos and videos. Guess what? My family and I travel to the carribean every year since 2007, mostly to Cuba. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Alexis at the lobby bar was so nice even made up his own shot for us to take. But we agreed to go once again to the Royalton Diamond Club and request a room change. Facilities 8.0. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. If you are hungry at night you need to go to the other resort. We were never given a map or instructions about eating, or anything! Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). See 11,083 traveller reviews, 10,698 candid photos, and great deals for Royalton Splash Punta Cana, ranked #43 of 173 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Stefano Sturni Resorts Manager Royalton Punta Cana Resort & Memories Splash Resorts. 4. From AU$227 per night on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Fourth Point: No Diamond service at the Royalton Splash. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Da wären vielleicht tischkarten zum vorteil wo oben steht dass man zurück kommt! Willkommen im Grand Memories Splash! … Wir waren zudritt in einem geräumigen Doppelzimmer vom 17.2.-3.3.2018 in Memories Splash. 3. Auch Carlos und Quandher haben einen excellenten Job gemacht). We are leaving this information on a card above your minibar, we are sorry if you did not find this card and because of it you had problems during your stay. We have taken all your comments and sent them to the general department for a solution as soon as possible. When I checked into my family suite there was only pop in the fridge. The poor staff was there well after dark trying to collect it all. Sehr freundliches und zuvorkommendes Personal. Cordially, Royalton Splash Team. Doors slam shut to rooms, people call down the halls... REALLY noisy. Stay at this 4-star spa property in Punta Cana. Dear Michelle W, We extend our sincere apologies for the impression that you have of our restaurant staff. Which room amenities are available at Royalton Splash Punta Cana? Ich kann nicht alle Namen nennen, aber es gibt Mitarbeiter die sehr herausstechen. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. What are some of the property amenities at Royalton Splash Punta Cana? Ab 140€ (1̶7̶2̶€̶) bei Tripadvisor: Hotel Royalton Splash Punta Cana, Dominikanische Republik. I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. Carr. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic. Are there opportunities to exercise at Royalton Splash Punta Cana? Does Royalton Splash Punta Cana have any great views? Fifth and Sixth Points: Diamond Club service is a myth. received the receipt, even after calling 3 times and emailing. We apologize for any inconvenience you may have had during your stay at the hotel. So beeinflussen an uns getätigte Zahlungen die Reihenfolge der angezeigten Preise. Sincerely, Royalton Splash Team. 6. It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. At this point I was about to leave and go elsewhere (I should have). Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Does Royalton Splash Punta Cana offer any business services? Ratings based on 357 Verified Reviews . 7. It happened because there was no one enforcing the rule of 50% occupancy in the dining hall. Warm regards from paradise, Royalton Splash Team. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. Bei Ihrem Aufenthalt im Grand Memories Splash genießen Sie alle Annehmlichkeiten, die Punta Cana zu bieten hat, in unmittelbarer Nähe. Is parking available at Royalton Splash Punta Cana? Provided by verified guests of. Only one of our two wake up calls ever came through to us. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. Sensatori Resort Punta Cana Uvero Alto. Sehr empfehlenswert, Sauberkeit wird hier großgeschrieben. Enjoy free WiFi, free valet parking, and an outdoor pool. Agoda Reviews (16) Booking.com Reviews (139) 7.8 / 10. And we could use the exclusive Diamond concierge for to reserve specialty restaurants for the following day (specialty restaurants require 24 hour advance reservations). Overview. Popular attractions Hard Rock Golf Club at Cana Bay and Arena Gorda Beach are located nearby. Claim your listing for free to respond to reviews, update your profile and much more. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. It is an extremely inefficient and disorganized system. And WiFi is free in public spaces when I checked into my family suite there was only pop in sky. Offers a business center, and an outdoor pool guests have access a... Und klein, or anything to handle these cases directly great views our apologies... 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