Jump to Latest Follow Status Not open for further replies. The module "c:\Program Files\Windows Photo Viewer\PhotoViewer.dll" failed to load. 2,896 Views. You can follow the question or vote as helpful, but you cannot reply to this thread. Suddenly my Microsoft Windows 7 started to throw “COM Surrogate” error when I try to view any picture with its built-in Windows Photo Viewer. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. press Windows+R and open up RUN, Type and press enter with the below links 1) regsvr32 jscript.dll 2) regsvr32 vbscript.dll. Storage; Storage Hardware; Microsoft Legacy OS; Windows 7; 13 Comments. okay the issue disappears after creating a new Windows profile. I had a problem a week ago when I managed to download a bunch of JUNK that came with something I wanted. If you have ever browsed the processes in Windows Task Manager, you may have an impression of the COM Surrogate process. Or keep it. Check both the Options and the Click Start. If you would like to do Refresh function, please follow the below steps. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. I have a machine that is running Windows 7 Pro, occasionally, the user will attempt to open a picture using Windows picture viewer and a message will appear saying that Com Surrogate has stopped responding. Hi, I had the same problem with only ONE computer on the network. Thanks for your feedback, it helps us improve the site. to do hard reboot. I have neither of them, but only more or less clean Windows installation and all its usual updates. Now I go to open a .png and the Photo viewer will not open ...Just the message " COM Surrogate not working". You can download the latest version of Windows 7 Codec Pack. I am pleased to report that the printer works great now and I can print directly from the Photo Viewer in Windows 7 as well as all of my other programs to the Lexmark X7675. The error says “COM Surrogate has stopped working” and looks like this: If you click on “View problem details” you get this or something similar: If you will try to google for this error, you will probably find this and this and similar pages, which give you few more details on the surrogate technique and advices on how to solve this issue. Has anyone found the solution to this problem?? Open the charms. Window 7 cannot even shutdown after that. Microsoft Employee and that the phone number is an Microsoft global customer service number. Reboot. It worked for me. Original Title: window photo viewer not responding. So I just got a new Alienware Area-51m laptop which came preinstalled with the latest build of Windows 1809, I did the latest Windows update then started applying my tweaks, however, when I applied the restore Windows Photo Viewer for All Users tweak, I still couldn't find the Windows Photo Viewer in the default apps like I used to. COM Surrogate has stopped working. Process COM Surrogate (dllhost.exe) is a system process that allows to register COM objects (Component Object Model) in Windows 10, 8 or Windows 7. I realized that this only happens when I follow the EXACT steps below. 5. Windows Photo Viewer ...COM Surrogate not working O.k. When you open the task manager you can find a process running named “COM Surrogate”.. COM or Component Object Model is an interface used by Microsoft to allow developers to create a “COM objects” for different programming languages. Protect Yourself From Tech Support Scams If you are using Nero, you can try upgrading to the latest version (7.7.5.1+) If you’ve upgraded Nero and Divx and still have the problem, you can try renaming the file C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bak. Read more from TechRepublic: 20 pro tips to make Windows … okay the issue disappears after creating a new Windows profile. So it creates a “surrogate” to execute the code. Windows 7 Forums is the largest help and support community, providing friendly help and advice for Microsoft Windows 7 Computers such as Dell, HP, Acer, Asus or a custom build. I read somewhere that codecs can cause it - but I'm still getting it even though I've upgraded the K-Lite Codec Pack (Standard) from pre-installed version 7.0.0 to current version 8.8.0 (and installed the current version of the K-Lite Codec Pack (64 Bit)). I have 7. After clicking on OK, I get an message stating that COM Surrogate has stopped working. To fix this issue, the photo viewer app in Windows 7 is to be enabled in Windows 10. [Close program] - Mike Also, after replacing the photoviewer.dll file, I couldn't set the owner back to 'TrustedInstaller", obviously only the system can do that. The window photo viewer seem to be hang (Not responding) after some flipping though image file at a picture folder. A problem caused the program to stop working correctly. Retrieve the whole folder “C:\Program Files\Windows Photo Viewer” from another healthy computer using a USB disk or network or whatever (or use the links below). I click on any image file. 1 Solution. I closed the lid for a minute, hoping that may help, but upon opening, my screen is blank. I have a new laptop running Windows 7. Rebooting is not necessary — it helps immediately. It also happened when I tried to click Personalize on the desktop and when trying to use the Control Panel. If "X1.jpg" was the one on which COM Surrogate stopped working, then now it is "X2.jpg". technical support services. Choose Windows Photo Viewer and exit the Settings menu, and you're done -- photos will now open up in Windows Photo Viewer. If that DLL code dies during execution, only DllHost.exe surrogate process dies (giving us this “COM Surrogate has stopped working” error) and the initial process stills alive. Looking at some pictures - COM Surrogate has stopped working. 1 - 4 of 4 Posts ... Now all of a sudden when I am looking through photos using Windows Photo Viewer, I started getting these COM surrogate errors. Open your image, check that everything works. You can read my previous post on how to turn off DEP in Windows. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Not double-click (which opens the file). I have Windows 7 Ultimate 64 bit, with all updates installed. Let me know if they help. Hold the Windows Key and Press E.On Windows 7/Vista – You will see the drives listed. In short, COM objects processing images, videos, and … We want our photos being shown. If you have DivX or Nero installe… On Windows 8/10, chose This PC from the left pane to view the drives. The icons on my desktop would not open. technical support services. official Windows will close program and notify you if a … Rename “Windows Photo Viewer” to “(delete me later)”. I appreciate any help very much especially if you have had this problem and found a solution all the best Right-click on the Selected Hard disk drive that you want to check and then select “Properties”. Click the Tools tab from the top and then click Check Now under Error-Checking.. Though you cannot overwrite or delete these files on your computer, even in safe mode (probably these files are used and locked or are  in any other way protected) . I have not seen them with Windows Live Photo Gallery (yet) For example, by default the icons for unsupported media formats won’t be displayed correctly in Windows 10. Open your image, check that everything works. Copy healthy “Windows Photo Viewer” folder from step 1  into “C:\Program Files”, so there will be “C:\Program Files\Windows Photo Viewer” folder with usual files. 3. For Windows 7 64-bit, you have to exclude the dllhost.exe file in this path: C:\Windows\SysWOW64\dllhost.exe So, to solve this, I’ve copied the whole “C:\Program Files\Windows Photo Viewer” folder from another healthy system. 2. But note that it contains only Russian MUI files (you can add your own manually), and the files are as fresh as 2011-04-25: Fault Module Name:       ImagingEngine.dll, OS Version:               6.1.7600.2.0.0.768.3, Additional Information 2: 0a9e372d3b4ad19135b953a78882e789, Additional Information 4: 0a9e372d3b4ad19135b953a78882e789, of a kooky software developer with megalomaniacal inferiority complex. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Try to End the viewer using task Manager, error pop up saying com surrogate stopped working. I wasn't able to check the answers here for a couple of days, so now I checked it again and and tried Photo Viewer, now it works without a problem. Try this. The only difference was the installed Picasa Photo Viewer. I have read dozens of threads and tried multiple solutions with no effect. You can help protect yourself from scammers by verifying that the contact is a Got that fixed. I googled it and found tens of suggestions to fix it and none has solved the problem. This did not happen in Windows XP. COM Surrogate has stopped working-Fujitsu school laptop,Windows 7 enterprise location: microsoft.com - date: June 13, 2013 FUJITSU LAPTOP: COM Surrogate has stopped working: When viewing images in Windows Photo Viewer Problem signature: Problem Event Name: APPCRASH Application Name: DllHost.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bca54 … The driver installation program gave me the option to use the the printer over my wireless network, so I chose that. [Window Title] COM Surrogate [Main Instruction] COM Surrogate has stopped working [Content] A problem caused the program to stop working correctly. A problem caused the program to stop working correctly. Microsoft Agent or I have read dozens of threads and tried multiple solutions with no effect. Well before i reinstalled my Workstation the preview of a photo via context menu was working normal, now it crashs the Surrogate. In command Prompt type each seperately and hit enter after each. On the last step in that article, click Add and then add the following exe file in Windows 7 32-bit: C:\Windows\System32\dllhost.exe. A: That is because the size of Windows 8 recovery partition is different with Windows 8.1. With that said, let’s see how we can fix the photo viewer issue on Windows 10. 2 comments. ... Photo Gallery Has Stopped Working. It seem to be functing fine, before i uninstalled Mcafee Security Center, ran a Mcafee removal program, MCPR and installed kaspersky internet security 2011. I had a problem a week ago when I managed to download a bunch of JUNK that came with something I wanted. Error:"COM Surrogate has stopped working" while viewing photos in Windows Photo Viewer Original Title: window photo viewer not responding The window photo viewer seem to be hang (Not responding) after some flipping though image file at a picture folder. I've never had that happen before. Hold the Windows Key and Press E.On Windows 7/Vista – You will see the drives listed. com surrogate has stopped working แก้ยังไงครับ เปิดไฟล์อะไรไม่ได้เลย TT . Just by looking at the name, most people have no idea of what it is (some of them even think it might be a virus). No need to apologize. Click the Tools tab from the top and then click Check Now under Error-Checking.. Have anyone experience this problem before? Rename “Windows Photo Viewer” to “(delete me later)”. If this killing code were executed in the initial process directly, then the initial process dies instead of surrogate. "com surrogate has stopped working" when viewing photos in Windows photo viewer. In other words, step by step solution for this “COM Surrogate” error is like this: 1. Learn More. Last Modified: 2013-11-14. It seemed like the dllhost (the COM Surrogate) tried to load the image preview in the bottom Details pane. I have a new laptop running Windows 7. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. We manually updated all the codecs to their latest versions including ffdshow, Windows 7 Codec Pack and others. You can help protect yourself from scammers by verifying that the contact is a, official It appears to be caused by the dllhost.exe crashing. Got that fixed. So far the issue has not returned. 3. 4. This thread is locked. Make your folder options look like mine. Hi all, I have Windows 7 professional and a minimal set of software installed. Right-click on the Selected Hard disk drive that you want to check and then select “Properties”. Now all images and photos are opened with no COM Surrogate error. Blinkr asked on 2013-04-04. I set everything back as it was before with Data Execution Prevention. Paint seems to be working from time to time.. (e.g. press Windows+R and open up RUN, Type and press enter with the below links 1) regsvr32 jscript.dll 2) regsvr32 vbscript.dll. 4. Now I go to open a .png and the Photo viewer will not open ...Just the message " COM Surrogate not working". Once you have enabled this photo viewer app in your Windows 10 PC, you can make this app as default and start viewing photos in … Obviously since it was a video/picture problem, we thought it could be something with the current set of codecs installed. I have a machine that is running Windows 7 Pro, occasionally, the user will attempt to open a picture using Windows picture viewer and a message will appear saying that Com Surrogate has stopped responding. It was related to the Windows Photo Viewer. This client in particular liked to copy and rip stuff, so he had ffdshow installed plus some other codecs. On Windows 8/10, chose This PC from the left pane to view the drives. More on that, symptoms of the problems are not the same as others’ ones: you have COM Surrogate error when you try to view an image, not when entering a folder with media files and their thumbnails. Looking at some pictures - COM Surrogate has stopped working. When I'm viewing photos using Windows Photo Viewer, I repeatedly receive the message, "Com Surrogate has stopped working. In a nutshell, “COM Surrogate” is DllHost.exe process created by any other process, which wants to execute some code from any DLL (code library), but it doesn’t want to execute the code in its own space since it does not trust the code in terms of stability. The icons on my desktop would not open. If you have no other healthy system with these files, you can use mine. Delete “C:\Program Files\(delete me later)” folder. Also, after replacing the photoviewer.dll file, I couldn't set the owner back to 'TrustedInstaller", obviously only the system can do that. after an appropriate attempt to solve the problem was undertaken). So I'll stick to that solution, although I wouldn't mind to know what happened. That’s it. Jump to Latest Follow Status Not open for further replies. Copy healthy “Windows Photo Viewer” folder from step 1 into “C:\Program Files”, so there will be “C:\Program Files\Windows Photo Viewer” folder with usual files. When I'm viewing photos using Windows Photo Viewer, I repeatedly receive the message, "Com Surrogate has stopped working. I have not seen them with Windows Live Photo Gallery (yet) 1. 1 - 4 of 4 Posts ... Now all of a sudden when I am looking through photos using Windows Photo Viewer, I started getting these COM surrogate errors. So I'll stick to that solution, although I wouldn't mind to know what happened. But you can rename the old “Windows Photo Viewer” folder to something like “(delete me later)”, and then move your new folder into “Program Files”. If I click Cancel a few times, it eventually goes away and I can access what I want, but it’s pretty annoying. If you would like to do Refresh function, please follow the below steps. As I did not receive an answer by the time I set the bounty, I installed Picasa Photo Viewer and set it to default to work around the symptoms. Windows Photo Viewer ...COM Surrogate not working O.k. Just click once. 6. =) Ctrl, alt, del was actually unresponsive. Microsoft global customer service number. Hi, I photographed a wedding yesterday and I really need to see the photos but every time I open one up com surrogate crashes and closes the photo viewer, I'm on Windows 8.1 64bit. :D No more irritating pop-up saying COM Surrogate has stopped working. I attached a fix, but in case you wanted to try another if this one didn't help you, I attached some others. 7. That is because the size of Windows 8 recovery partition is different with Windows 8.1. But as you can see in our case the key problem is ImagingEngine.dll, and it has nothing to do with Nero or video codec packs from those links above. 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