The purpose of this document (Guidance for Assessors) is to help assessment organisations understand how they will interact with My Aged Care. The My Aged Care service provider and assessor helpline (1800 836 799) will be available from 30 March 2015 to assist with enquiries relating to the My Aged Care system and provide technical support. A social care professional will usually come to see you to find out how you’re managing everyday tasks. Step four My Aged Care Client Portal User Guide 9 Step Two: Select 'Edit' next to the field that you want to update. Residential aged care is for older people who can no longer live at home. What does the care needs assessment involve? Download My Aged Care - myAssessor App User Guide : My Aged Care myAssessor App User Guide as Word - 9.7 MB , 80 pages. If you’re a carer, you are entitled to a carer’s assessment too. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services. The My Aged Care Client Portal User Guide (Client Portal User Guide) outlines how clients (you) and representatives (such as carers or others who may act on your behalf) will use the My Aged Care client portal (the client portal). This video provides an overview of how to access aged care services under a Home Care Package. Aged Care Assessment Services (ACAS) conduct comprehensive assessments to assess people for eligibility to access higher level services, including Commonwealth-funded residential aged care, residential respite care, Transition Care Programme (TCP), Short Term Restorative Care Program, Home Care Packages, as well as the CHSP. How we're helping older people as lockdown lifts, Switched Off: Save free TV for older people, the emotional and social side of your life, your views, religious and cultural background and support network, any physical difficulties you may experience, or any risks. We offer support through our free advice line on 0800 678 1602. If you’d like to provide feedback about this manual, please call My Aged Care … You could also ask for a needs assessment for the person you care for too. We also have specialist advisers at over 140 local Age UKs. The helpline will be available between 8am to 8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia. They are very much at the centre If you have already registered with My Aged Care, you can access your Online Account through myGov. Find your local Age UK. My Aged Care Client Portal User Guide 4 You can access the following functions from the client portal homepage: 1. My Aged Care Assessor Portal User Guide Part Two: Team Leader, Assessor, Delegate and Delegate Support Functions June 2015 Contents 1 Background and overview of the assessor portal Purpose of The myAssessor app enables My Aged Care assessors to assess older Australians’ aged care needs while offline. These services are funded and regulated by the Commonwealth Government and can be operated by not-for-profit, private or state government providers. 0\ $jhg &duh &olhqw 3ruwdo 8vhu *xlgh 5$6 7kh 0\ $jhg &duh 5hjlrqdo $vvhvvphqw 6huylfh 5$6 frqgxfw idfh wr idfh krph vxssruw dvvhvvphqw iru folhqwv Do you have care and support needs as a result of a physical or mental condition? My Aged Care Client Portal User Guide 4 1. Can I arrange an assessment for my relative or friend? For more information, please read the My Aged Care … Explain you need support managing everyday tasks like accessing your community. How your donations helped older people this Christmas. The local council must provide you with someone to support you if you can’t speak up for yourself or have difficulty understanding others. However, they can be supported under the law relating to children. The Aged Care Quality Standards Storyboards are illustrated scenarios designed to provide a pictorial representation of how each of the Standards apply. Review of the NSAF In 2017-18, the Department of Health undertook a project to review the NSAF (the NSAF Review). Our service is flexible to suit the different needs of everyone who takes part. 2. Getting a needs assessment. Personal budgets and direct payments can give you more control over your care. The document provides contextual information about new concepts and functions that assessors will need to undertake via the My Aged Care assessor portal. They will look at: The assessor will also talk to other professionals who care for you, like your GP or nurse, if you’re happy for the council to do so. Aged Care Quality and Safety Commission Storyboard User Guide Page 7 of 15 Standard Two – Ongoing assessment and care planning “I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and wellbeing.” All care planning needs to be done with the consumer. Before you have an assessment, think about the following questions and whether being a carer is having a significant impact on these or other things in your life. Introduction to care and support. Registered charity number 1128267. About the Age UK Advice Line Company number 6825798. We'll match you with one of our volunteers. Following the assessment, you’ll get a letter describing the support you could get and who will provide it. These assessments are undertaken by registered quality assessors. They’ll also advise you on any benefits you’re entitled to and other sources of help. My NDIS Pathway. Benefits Calculator – what are you entitled to? “Your Summary” function shows key information about your interactions with My Aged Care and summarises your assessments, service recommendations and approvals, service delivery status, and goals. Part of a collection: My Aged Care – Assessor Portal Resources About the Age UK Advice Line We'll match you with one of our volunteers. Can you get out and do things by yourself? How to get help with urgent or one-off expenses, Transport concessions for disabled people, What standards you should expect from NHS services, Getting active when you find exercise difficult, Getting active but not sure where to start, What to do when the weather's particularly bad, Financial and legal tips before remarrying, Homecare: How to find the care you need at home, What to do when your caring role changes or ends, How to complain about care to your local council, EU citizens and settled status after Brexit, Making and amending your will to include a gift to Age UK, The difference a gift in your will could make, Charity triathlon events and obstacle courses. My Aged Care Assessment Manual . The User Guide outlines the information My Aged Care assessors are required to consider and record (where relevant) when undertaking Home Support Assessments or Comprehensive Assessments. Company number 6825798. Aged Care Assessment Services (ACAS) conduct comprehensive assessments to assess people for eligibility to access higher level services, including Commonwealth-funded residential aged care, residential respite care, Transition Care Programme (TCP), Short Term Restorative Care Program, Home Care Packages, as well as the CHSP. How your donations helped older people this Christmas. My Aged Care, established by the Login using myGov. © Age UK Group and/or its National Partners (Age NI, Age Scotland and Age Cymru) 2020. During the assessment, you’ll have a chance to talk about the care you provide and the impact it has on your life. Are you unable to achieve two or more desired goals or outcomes as a result of your care and support needs? Our service is flexible to suit the different needs of everyone who takes part. From 1 July 2013, older people, their families and carers have been able to access the My Aged Care website and the national contact centre on 1800 200 422, for information about aged care services. what’s included and excluded from Home Care Packages, to help you work with your provider to decide if a type of care or service is appropriate to meet your aged care needs; how fees and charges are calculated. Be specific, for example: Think about your cultural, social, religious and emotional needs too, for example: Ask a friend or carer to be there for your assessment if you can. Are there any other issues that may affect your ability to continue caring. Contact your local social services department to request a carer’s assessment. Are you able to pursue your work or educational goals? If you think you, or someone you know, needs help to cope day-to-day, the first step is to get a needs assessment from your local council. We aim to provide documents in an accessible format. Residential aged care services. At the close of what's been, for many, a terrifying and isolating year, older people are facing a Christmas like no other in living memory. information about your needs from your carer, if you want them to be involved in your assessment. Not sure where to start as a carer? Within the Aged Care Funding Instrument User Guide there are: 12 questions relating to assessed care needs: Each with four ratings (A, B, C or D {rising in severity}) where relevant; and; Two diagnostic sections. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. My Aged Care myAssessor App User Guide Download My Aged Care - myAssessor App User Guide : My Aged Care myAssessor App User Guide as PDF - 8 MB , 80 pages. Call us - 1300 721 855 You can view your My Aged Care client record, view and update personal and representative details, and see your interactions with My Aged Care, including assessment outcomes, support plans and service information. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments. They should consider what support you need right now, and what might help in the future. To get help from social services, call them and ask for a carer’s assessment. 3. If you need social care, whether that's home adaptations or a care home, a care needs assessment is the first step. An ACAT assessment (aged care assessment) is an assessment organised by an Aged Care Assessment Team (ACAT, or ACAS in Victoria) and is required for a person who needs to be approved for Government-funded services including; a nursing home (aged care home), home care, residential aged care, transition care or respite care.An ACAT assessment is used to make a recommendation for the … 2. This includes assessments of their performance against the Quality Standards through comprehensive audits and assessment contacts. Get in touch with the adult social services department of your local council and ask for a care assessment (also known as a needs assessment). 2. Free to call 8am – 7pm 365 days a yearFind out more. The kind of help and support you could get includes: You may also be entitled to a personal budget depending on the support needs identified in your assessment. My Aged Care – National Screening and Assessment Form User Guide . Get in touch with the adult social services department of your local council and ask for a care assessment (also known as a needs assessment). They’ll also advise you on any benefits you’re entitled to and other sources of help. Your local council must do their most to help you. You're entitled to a carer’s assessment if you regularly provide a substantial amount of care for someone. During the assessment, you’ll have a chance to talk about the care you provide and the impact it has on your life. We also have specialist advisers at over 140 local Age UKs. “Your Summary” function shows key information about your interactions with My Aged Care and summarises your assessments, service recommendations and approvals, service delivery status, and goals. As well as assessing the needs of the person you care for, your local council's social services department should also give you a carer’s assessment to see what you need and what might help you with your caring role. Will I be eligible for help from social services? it takes you a much longer time than it should. How do I arrange a carer’s assessment and what will happen? You may be offered a telephone or online assessment. The helpline answers enquiries relating to the My Aged Care system and provides technical support. My NDIS Pathway. The My Aged Care Client Portal User Guide (Client Portal User Guide) outlines how clients (you) and representatives (such as carers or others who may act on your behalf) will use the My Aged Care Client Portal (the Client Portal). You can also get a carer’s assessment regardless of whether the person you care for is having their needs assessed. Get a free weekly friendship call. How to get help with urgent or one-off expenses, Transport concessions for disabled people, What standards you should expect from NHS services, Getting active when you find exercise difficult, Getting active but not sure where to start, What to do when the weather's particularly bad, Financial and legal tips before remarrying, Homecare: How to find the care you need at home, Help for carers looking after a loved one, What to do when your caring role changes or ends, How to complain about care to your local council, EU citizens and settled status after Brexit, Making and amending your will to include a gift to Age UK, The difference a gift in your will could make, Charity triathlon events and obstacle courses. Age UK, Tavis House, 1-6 Tavistock Square, London WC1H 9NA. This video provides an overview of how to manage support plan reviews through the My Aged Care Assessor Portal. If you're having problems using a … Help from social services and charities . The … Lines are open 8am-7pm, 365 days a year. Download My Aged Care Assessor Portal – Organisation Administrator User Guide as Word - 1.7 MB, 26 pages We aim to provide documents in an accessible format. The My Aged Care vision is to ‘make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them.’ 2.1 What does My Aged Care do now? Is there, or likely to be, a signficant impact on your wellbeing? By donating today, you could help us answer more calls to our advice line, campaign harder for older people’s rights and fair treatment and provide regular friendship calls to people who are desperately lonely. Our checklist gives helpful tips to make sure you get the support and information you need. My Aged Care Client Portal User Guide 4 1. This document provides contextual information about new concepts and functions that assessors are expected to undertake via the My Aged Care assessor portal. The assessor will look at the support you get and whether other services could help you. A personal budget is the amount of money that the council has calculated will cover those needs. We offer support through our free advice line on 0800 678 1602. Here's how, thanks to our supporters, we're helping. Social care and support guide. All Rights Reserved, Help for carers looking after a loved one, Please help us be there for older people in need, Advice on caring for someone you don't live with, Advice on caring for someone you live with, Benefits and accessing cash - coronavirus advice, Four-tier coronavirus alert levels: Tier 1, 2, 3 and 4 rules explained, Housing rights advice during coronavirus pandemic, Shielding, social distancing and self-isolation. 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